Campaign Setup

From (Sender ID) — select from your verified senders. Your admin may have pre-assigned a default Sender ID to your user. Use a virtual number or short code if you want to receive replies — alphanumeric senders cannot receive replies.

Campaign Name — enter a name to report against later.

Message Template — save messages as reusable templates. Begin typing a message and the Save button will appear. Select saved templates from the dropdown.

Merge Field — personalise messages by merging any field from your selected object, for example First Name.

Tracked Link URL — add a URL to automatically generate a tracked short link. The {tracked-link} variable is inserted into your message. Link hits are recorded in the Link Hits tab and on Conversation records, and can trigger Salesforce Flows.

Message — write your SMS here. The character counter calculates UTF-8 lengths automatically. Standard messages are 160 characters; UTF-8 is 70 characters. Maximum 4 parts.